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15 Oct 2018
Station Link pink shirt army helping our customers in 35 languages

For the first phase of Station Link, customers have been greeted by more than 80 Station Link multi lingual customer service staff dressed in bright pink T-shirts at key stations between Chatswood and Epping.

“We have an army of people in bright pink T-shirts who speak 35 languages out and about helping hundreds of customers every day during the morning and evening peak.  Our focus is to get customers to and from Macquarie Park safely,” said Transport for NSW Co-ordinator General Marg Prendergast.

“We want to make sure all our customers understand how to use the new Station Link services.  We have Mandarin, Cantonese, Korean, Hindi, Punjabi and Spanish speakers spread across Chatswood, Eastwood, Epping, Macquarie Uni, North Ryde and St Leonards stations in bright pink T-shirts ready to help.  We have another 29 languages spoken across the community represented by our friendly staff.”

Customers returning to offices and classrooms in northwest Sydney after the school holidays are urged to plan ahead as their public transport trip may have changed. This follows the temporary closure of the three stations between Epping and Chatswood on 30 September for Sydney Metro upgrades.

“We urge customers coming to head to St Leonards in the morning peak to get an SL4 bus into the precinct – this is the best option for a lot of customers travelling from south of St Leonards before 10am.”

The upgrade of the Epping to Chatswood railway is the last major stage of construction for Sydney Metro Northwest and will focus on the installation and testing of new communications, signalling and safety systems as well as testing the new Metro trains. The upgrade will take around seven months.

To keep customers moving, high-frequency Station Link bus services started on 30 September and include

  • A high frequency, turn-up-and-go services to stations between Epping and Chatswood at least every six minutes during the peak.
  • More than 110 services per hour in the busiest parts of the day.
  • A dedicated high frequency service to Macquarie University Campus from Epping Station.
  • A loop service running at least every 10 minutes 7 days a week to all stations between Epping to Chatswood.

“Station Link is a $49 million investment in more than 120 new, fully accessible, air-conditioned buses providing thousands of high frequency, turn-up-and-go services to stations between Epping and Chatswood at least every six minutes during the peak.  People will see bright pink buses and can ask any of our multilingual staff in bright pink T-shirts for information.”

Station Link customers need a valid Opal card to travel and will be charged at the equivalent standard train fare.  Customers who travel on Station Link bus services will be eligible for Opal card benefits, such as 30 per cent off-peak discount on full price Opal fares when travelling outside of peak times, weekly travel reward, transfer discount and Opal trip advantage.

Customers can plan ahead on


Station Link St Leonards video


Lee Lin Chin marketing campaign  (English) (Mandarin) (Cantonese) (Korean)