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Travel Demand Management

Travel Demand Management (TDM) is the application of a focused, data led strategy that seeks to change demand on transport networks by redistributing journeys to other modes, times, routes, or by removing the journey altogether. It is most effectively applied when there is an impetus or catalyst for behaviour change.

A Travel Plan is a management strategy for delivering long term behavioural change and sustainable travel patterns across an organisation or precinct. It is about understanding how people make their transport decisions and using this to influence behaviours that lead to better customer outcomes, while reducing adverse impacts such as congestion.

Travel Plans work because they are unique, evidence-based and tailored to the specific circumstances of an organisation or site. They lead to real benefits for the organisation, employees and broader community by developing sustainable and commonly agreed solutions.

Transport for NSW has developed a Travel Plan Toolkit designed for the person or group responsible for developing and implementing a Travel Plan. This toolkit provides the steps, templates and resources for developing a comprehensive Travel Plan. Throughout the Toolkit there are links to resources and more detailed information to help you develop a Travel Plan, these can also be accessed individually through the links below.

Key Documents

Travel Plan Toolkit

Travel Plan Template

Supporting Resources:

Getting Started

Site audit checklist

Transport and policy assessment checklist

Open Data Hub and Developer Portal information

Survey methods for organisations

Online staff travel survey

Tips for analysing survey results

Sample functions and skills of a travel plan coordinator

Potential engagement techniques

Developing your Travel Plan

Travel plan summary template

Sample travel plan summaries

Considerations for hospital travel plans

Considerations for higher education institution travel plans

Considerations for large shopping centre travel plans

Possible travel plan outcomes

Tips for designing your package of activities

Examples of ‘hard’ activities

Examples of ‘soft’ activities

Travel Choices flexible working toolkit

Additional references

Monitoring and reporting

Travel Plan review: tips, timing and questions

Questions or comments about the use of this Toolkit, including requests for soft copies of templates, can be directed to

Additional resources are also available on the Travel Choices website to help your organisation promote sustainable travel behaviour changes.

Note: If your Travel Plan is a condition of planning consent, you should consult with your relevant planning authority for advice on any additional specific requirements.